Service · B1

Report a problem.

Sorry about that. Tell us what happened and we'll make it right. We reply within 2 business days.

Report received

Thanks, we got your report.

We'll check the transaction and email you within 2 business days. Check your spam folder if you don't see us.

Once we issue a card refund, it usually takes 5–10 business days to show up, depending on your bank.

For cash, we'll email you to arrange your refund.

See a charge you don't recognize? When you tap or insert a card, your bank may show a temporary hold that's larger than your purchase. You're only charged for what you get. The hold drops off on its own, usually within 3–7 business days, though some banks take up to 10.